Support

Stuck, or found something wrong? Get in touch.

Signing in

Tap Create an account and enter your email address and a password of at least 8 characters. We send you an email: open the link in it on the same phone and you’re in. If you already have an account, tap Sign in instead.

You need signal to sign in. After that, the app works at the lake with or without it, and your account catches up when you’re back in range.

Forgotten your password

On the sign-in screen, tap Forgotten your password? and enter your email address. Open the link in the email on your phone, and choose a new password. If the email doesn’t arrive within a few minutes, check your spam folder.

Exporting your data

Go to Settings → Export my data. The app makes one file with every session, catch, water, spot and photo, and asks where to keep it. Settings → Restore from backup brings a file like it back.

Deleting your account

Go to Settings → Delete account. This removes your account, every record and every photo, from the cloud and from your phone. It needs signal, and it can’t be undone, so export your data first if you want a copy.

If you can no longer get into the app, email us from the address on your account and we will delete it for you.

Your privacy

What Carp Mate keeps and where it goes: privacy policy.